Repair & Returns

Repair and Return Policies

REPAIR / CUSTOM WORK

We take various repair and custom job requests at Silver Ribbon, from simple solders to refurbishing vintage pieces. We can custom-design pieces from scratch or by using your existing jewelry to create something new. We take most metals such as karat gold, sterling silver and brass.Some examples of common repairs we take include:

  • chain solders
  • ring sizing
  • clasp repairs
  • stone replacement
  • earring post repair
  • pearl regluing
  • necklace and bracelet restringing

The general time frame for a repair job is about 3-4 weeks, but may be longer in some cases. All of our repairs are done off premises by our fabulous jeweler in Manhattan. If you have jewelry in need of repair, please bring it to us at the store. Our sales associates will gladly examine your item(s) and give you an estimate for the work to be done.

GENERAL RETURN POLICY

2 weeks for a refund 1 month for an exchange However….. If your needs are different just ask at time of purchase.

HOLIDAY RETURN POLICY

Starting 11/15 all purchases are returnable by 1/15. However….. If your needs are different just ask at time of purchase.